Before a refund is granted, allow us to try to help solve any problem you have by opening a ticket on our support desk. Please allow 24-72 hours for our Support Team to get back to you on your support requests. We do our best to answer your requests a lot faster.

The nature of digital media (software) can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product, which means all sales are final. Once you have purchased the software, there is no way to “return” it. As such, refunds can not be provided.

We can do a refund if the product you downloaded from the website was completely unusable. If You Ask For A Refund or Open A PayPal Dispute After Receiving Delivery, You Will Be Banned From Our Site.

Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.

Refund Exceptions
No refunds are provided for:

  • GPLDownload VIP Membership Subscription, as it is a complete set of products at a very reasonable price for which you can cancel at any time. We discourage you from purchasing the VIP Membership for testing purposes.
  • Renewals are strictly non-refundable. Renewals for which you can cancel easily anytime; the automatic payment at the deadline directly from your My Account page
  • Requesting a refund for the same product twice.
  • Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.

No returns/refunds will be offered for digital products except if the product you’ve purchased is:

  • completely non-functional
  • and/or the product’s main description was fully misleading.
  • and/or you didn’t download any or many files from our website.

– then you do have the option to request a refund.

We also reserve the right to refuse a refund in the following situations:

  • You have changed your mind about an item/subscription.
  • You bought an item by mistake, and the product(s) were sent/already downloaded by you.
  • The product was purchased by your employee or inmate from your PayPal account, to which he/she had legal access.
  • You can not install the downloaded product
  • The product is incompatible with your WordPress, plugins, or web server settings
  • The product does not function as you want
  • The product displays a message about the need to enter a license key or activation
  • You broke your website when installing the product
  • You did not receive technical support on GPLDownload
  • you refused to provide our support staff access to your website to investigate the product you are having an issue with.

Please also note that:

  • You may cancel your account at any time; however, there are no refunds for cancellation.
  • If you receive a refund, you can no longer use any downloaded premium products.
  • If the product, after the update, is still damaged, we may offset the amount of your refund by the diminished value of the product.
  • Refunds can take up to 14 days to reflect in your account.

Also, go through our Terms & Conditions and FAQs for more details.